Artificial intelligence could change the way Kentucky runs its service desk, the state's CIO says. "We're actually looking at AI to help us with our service desk. We run about 16,000 trouble tickets a month -- 42 percent of those are literally password resets," Chuck Grindle, Kentucky's chief information officer, says in a video interview. "Can we implement artificial intelligence and allow that to occur automatically?" Automating that piece of the service desk would free up employees to tackle more complex requests, and ultimately, make the state's investment in information technology go further, Grindle says. That efficiency builds on the work the state is already doing in modernization. According to Grindle, the state will wrap up the migration of more than 1,000 physical servers and 3,000 virtual servers to new environments in the state's primary and alternate data center this month.